Refund Policy

Last updated: 2026-05-12

This Refund Policy is part of the Terms of Service. To avoid ambiguity:

Subscription cancellation mechanics and Stripe billing are governed by the Terms of Service (section 5).
Refund eligibility, timelines, usage thresholds, and abuse conditions are governed by this Refund Policy.

If a single sentence appears in both documents and they disagree, the more specific sentence controls.

1. 14-day prorated refund for first paid month

If you become a paid subscriber for the first time and decide within 14 days of your first charge that SafeASIN is not for you, email support@safeasin.com and we will issue a prorated refund covering the unused portion of that first month, subject to the conditions in section 3.

This applies only to your first-ever paid subscription. It does not apply to renewals, upgrades, or seats added later.

2. Cancellation at any time, no cancellation fee

You can cancel your subscription at any time from the Stripe Customer Portal. Cancellation takes effect at the end of the current paid period. We do not charge a cancellation fee.

After cancellation:

You keep access to your paid plan until the period end.
We do not refund the partial month already underway, except as described in section 1.
After the period end, your account drops back to the Free tier.

3. Conditions that void the 14-day refund

To prevent abuse the 14-day prorated refund does not apply if any of the following is true:

You have run more than 20 audits, 5 appeal drafts, or 3 bulk scans in those first 14 days.
You have used promotional pricing (e.g. the "First 20 beta sellers" offer) and are downgrading to claim the refund.
We have evidence of fraud, chargeback abuse, or violation of the Terms of Service section 4 (Acceptable Use).
The refund request is older than 14 days from the first charge.

In those cases we will not be able to issue a refund, but you may still cancel future renewals at any time.

4. Annual subscriptions

If you are on an annual plan and request a refund within 14 days of your first annual charge under section 1, we will refund the full annual amount minus the prorated value of the days you have used. The section 3 abuse conditions also apply, with the audit / draft / scan thresholds scaled up to 240 / 60 / 36 respectively.

For annual subscriptions older than 14 days we do not refund the unused portion. You may cancel future renewal at any time.

5. Service termination by SafeASIN

If we permanently terminate the Service while you are on a paid plan (see Terms of Service section 11.5), we will automatically issue a prorated refund for the unused portion of your current paid period — no email required.

If we suspend or terminate your account for cause (Terms section 13.2), we are not obligated to refund any amount, but we may at our discretion if the termination later turns out to have been a mistake.

6. How to request a refund

Email support@safeasin.com from the email address on your SafeASIN account with the subject "Refund request". Include:

the date of the charge
the last 4 digits of the card used (for matching)
a one-sentence reason (optional but helps us improve)

We aim to respond within 3 business days and to issue qualifying refunds within 5 additional business days. Refunds are credited to the original payment method.

7. Duplicate or unintended charges

If you see a charge from SafeASIN that you do not recognise, or two charges for the same subscription period, email support@safeasin.com within thirty (30) days of the charge with the Stripe receipt number. We will reconcile against our records and refund any confirmed duplicate or unintended charge in full, in addition to any other remedy under this Policy.

This category exists because Stripe webhooks occasionally retry, and in rare cases our system may briefly believe an upgrade was applied twice. We treat this as our error, not yours.

8. Failed payments (dunning)

If a renewal charge fails (e.g. your card is declined or expired), Stripe automatically retries per its default dunning schedule. During the dunning window:

Your account remains active and you keep access.
We do not deduct from the next-month quota; quotas pause until the payment succeeds.
We email you the dunning notices Stripe generates on our behalf.

If all retries fail, the subscription is canceled and the account drops back to the Free tier without data loss. You can re-activate at any time from Settings → Billing.

9. Chargebacks

Please contact us before filing a chargeback with your card issuer. Almost every refund situation can be handled more quickly by email. A filed chargeback automatically suspends your account until the dispute is closed; we retain audit logs as evidence in any subsequent dispute. We may share those audit logs with Stripe or your card network as needed to defend the dispute, consistent with our Privacy Policy.

10. Contact

support@safeasin.com — refunds, cancellation help, account questions legal@safeasin.com — formal disputes (Terms section 14)